See some of our most Frequently Asked Questions
FAQ
Will I have to pay additional tariffs or duties?
No. All tariffs and import duties are included in your order. The price you see at checkout is the final amount—you won’t receive any surprise charges.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track your orders, manage returns, and access exclusive offers.
What payment methods do you accept?
We accept all major payment methods through Shop Pay, including:
• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay Installments (for eligible U.S. customers)
Your checkout is fast, secure, and encrypted through Shopify’s trusted platform.
Do you offer a price-match guarantee?
Yes. If you find the same product at a lower price elsewhere, let us know before you order. We’ll do our best to match it. [Insert link to contact form]
Do you deliver to my country?
We currently ship currently ship worldwide, thought shipping prices may vary.
If your country is not listed at checkout, contact us at futurasstudio@gmail.com
For full delivery details, refer to our Shipping Policy
Why is the product I want unavailable?
Many of our products are handmade or produced in small batches. When an item is “out of stock” or no longer listed, it may be temporarily unavailable or discontinued. For restock inquiries, email our customer care team at Futurasstudio@gmail.com
We recommend subscribing to our restock notifications when available.
How do I track my order?
Once your order ships, you'll receive an email with tracking details. And track your order here on our Track Your Order Page
If you haven’t received tracking information, contact us via our Contact Page or at futurasstudio@gmail.com
When will I receive my order?
Most orders are delivered within 4–6 weeks from the date of purchase.
For detailed lead times, please review our Shipping Policy.
I received a damaged item—what should I do?
Please contact us within 48 hours of delivery at futurasstudio@gmail.com with clear photos of the damage and packaging.
If external damage is visible upon delivery, note it with the delivery driver. Based on the extent of damage, we may send a replacement part or item at our discretion.
Note: We cannot accept claims for items delivered to job sites or warehouses after this timeframe. and we do not accept returns.
How do I return an item?
We do not accept returns. All sales are final once the order is placed.
If your item arrives damaged or defective, please contact us at futurasstudio@gmail.com within 48 hours of delivery with photos of the item and packaging so we can assist you.
Can I cancel or change my order after placing it?
Orders cannot be cancelled.
However, if you need to update your shipping address, you must contact us at futurasstudio@gmail.com within 24 hours of placing the order.
If the order has already shipped, we are unable to make any changes.
Are your lamps certified or safe to use in my country?
All our lighting products are tested for safety and quality. Most fixtures are CE and/or UL certified depending on region. For specific certification details, check the product page or email us.
